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I had a call last Thursday with a client.

Writer: Ulrika Gustafson LL.M PCC
Ulrika Gustafson LL.M PCC
Jul 23
2 min read

Let's call her Jennifer. Senior leader. Big company. Head of a function with about 200 people under her.

She got on the call buzzing. She had just walked out of a strategy meeting and was riding the high. Everyone agreed with her plan. No pushback. Her peer from the other function, the one she expected would push back, sat quietly and nodded. Her boss said it sounded reasonable. The room was warm.

Jennifer said, "I think we are finally aligned."

I laughed. Then I said, " Jennifer, I really don’t hink so. You are not aligned - you just survived a meeting."

She looked at me through the screen like I surprised her.

I said, "Okay. Let me tell you how I see it from where I am sitting."

Here is the thing. In senior rooms, when everyone agrees and no one pushes back and the meeting ends fifteen minutes early, that is almost never alignment. That is the path of least resistance for everyone in the room who has decided this is not the meeting where they raise the harder thing.

Jennifer's peer did not push back because he is going to handle it through a backchannel later, probably with someone two levels up. Her team did not push back because they have already learned that pushing back in front of the boss is not how decisions get changed in this organization. Her boss did not push back because he is not actually convinced, but the meeting was already running long and he had a flight to catch.

She read silence as agreement. It was people avoiding the fight.

I see this constantly with senior leaders. They walk out of a smooth meeting feeling good. Two weeks later they find out the strategy is stalled. Nobody disagreed openly. Three people quietly disagreed in private, with each other, with their own teams, with their own bosses. The thing she thought she had agreement on is being rebuilt without her in the room.

She is going to think she has an execution problem. The real problem is that she read the room wrong.

A meeting that goes too smoothly at her level is information. It almost always means the real conversation is happening somewhere she is not.

I told Jennifer to go back this week and have three separate one-on-ones. Not to relitigate the strategy. To find out what people actually think.

She is calling me Friday.

I have a feeling she is not going to love what she finds out.

/Ulrika

 
 
 

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